Shipping Policy
At Big Healthy, we are committed to delivering your order safely and efficiently. Please read the following Shipping Policy carefully before placing your order.
1. Shipping Locations
Big Healthy ships to many countries worldwide.
Product availability and shipping options may vary depending on your destination.
2. Shipping Origin
To provide faster delivery and better product availability, orders may be shipped from different fulfillment centers.
Our products are primarily shipped from:
- Kingdom of Bahrain
- United Arab Emirates (UAE)
- Kingdom of Saudi Arabia
- Arab Republic of Egypt
The shipping origin depends on product availability, warehouse inventory, and the customer’s delivery location.
If an order contains multiple products, they may arrive in separate shipments from different countries.
3. Order Processing Time
Orders are generally processed within 1–3 business days after payment confirmation.
Orders placed during weekends or public holidays will be processed on the next business day.
4. Estimated Delivery Time
Estimated delivery times are provided for reference only.
Typical delivery estimates are:
- Middle East: 2–7 Business Days
- Europe: 5–12 Business Days
- North America: 5–12 Business Days
- Other International Destinations: 7–20 Business Days
Actual delivery times may vary depending on customs procedures, local courier services, weather conditions, and other circumstances beyond our control.
5. Shipping Costs
Shipping charges are calculated during checkout based on:
- Destination country
- Package weight and dimensions
- Shipping method selected
- Number of products ordered
Unless expressly stated otherwise, all shipping costs are the responsibility of the customer.
Occasionally, promotional offers may include free shipping for selected products or destinations.
6. Customs Duties, Taxes & Import Fees
International customers are solely responsible for:
- Customs duties
- Import taxes
- VAT or sales taxes
- Customs clearance charges
- Any other fees imposed by local authorities
These charges are not included in the product price or shipping fee unless explicitly stated.
Customers are responsible for ensuring that the ordered products are permitted for import into their country.
7. Shipment Tracking
Once your order has been shipped, you will receive a shipment confirmation email containing tracking information, where available.
Tracking updates are provided by the shipping carrier and may require several hours to become active.
8. Multiple Shipments
Because products may be dispatched from different warehouses located in Bahrain, the UAE, Saudi Arabia, or Egypt, your order may arrive in multiple packages on different dates.
This does not indicate that any items are missing.
9. Delivery Delays
Big Healthy is not responsible for delays caused by:
- Customs inspections
- Government regulations
- Courier delays
- Weather conditions
- Public holidays
- Natural disasters
- Force majeure events
Estimated delivery dates are not guaranteed.
10. Incorrect Shipping Address
Customers are responsible for providing accurate and complete shipping information.
If an incorrect or incomplete address is provided, additional shipping charges or redelivery fees may apply.
Orders returned due to an incorrect address may be subject to additional shipping costs before reshipment.
11. Failed Deliveries
If a shipment is refused by the customer or cannot be delivered due to incorrect information or failure to cooperate with the local courier or customs authorities, the customer will remain responsible for all shipping costs, return shipping charges, customs fees, and any applicable handling expenses.
Refunds, if approved, will exclude these charges.
12. Lost or Damaged Shipments
If your shipment arrives visibly damaged or appears to be lost in transit, please contact our customer support as soon as possible.
Claims will be reviewed in coordination with the shipping carrier, and resolutions may include replacement, reshipment, or refund where appropriate.
13. Restricted Products
Certain products may not be available for shipment to specific countries due to local laws or import restrictions.
Big Healthy reserves the right to cancel any order that cannot legally be shipped to the destination country.
14. Contact Us
If you have any questions regarding shipping, delivery times, or your order status, please contact our Customer Support team through the Contact page on our website.
We are committed to assisting you as quickly as possible.