Return & Refund Policy
Effective Date: August 3, 2026
At Big Healthy, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the following Return & Refund Policy before requesting a return or refund.
By placing an order through our website, you acknowledge and agree to the terms outlined below.
1. Return Eligibility
You may request a return only if:
- The product was delivered damaged or defective.
- You received the wrong product.
- The item arrived incomplete or missing essential components.
- The product is returned in its original, unopened, unused, and sealed condition, together with its original packaging.
Return requests must be submitted within 7 calendar days of receiving your order.
2. Non-Returnable Items
For health, hygiene, and safety reasons, the following items cannot be returned or exchanged:
- Opened or used dietary supplements.
- Opened vitamins or nutritional products.
- Products with broken safety seals.
- Personal care products that have been opened or used.
- Perishable products.
- Products damaged due to misuse or improper storage by the customer.
- Clearance, promotional, or final sale items, unless defective or required by applicable law.
3. Refund Eligibility
Refunds may be approved only in the following situations:
- The returned item meets all return eligibility requirements.
- The ordered product is unavailable after payment.
- The order is canceled by Big Healthy before shipment.
- The product cannot legally be shipped to the customer’s destination and no suitable alternative is available.
Approved refunds will be issued using the original payment method whenever possible.
4. Shipping Costs
Shipping charges are non-refundable, except where the return is due to:
- Our shipping error.
- A defective product.
- An incorrect item sent by Big Healthy.
Unless otherwise required by law, customers are responsible for return shipping costs.
5. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To help us process your request, please provide:
- Your order number.
- Clear photographs of the product.
- Photographs of the shipping package.
- A description of the issue.
Failure to provide sufficient information may delay or prevent the processing of your claim.
6. Return Authorization
Do not return any item without prior authorization from Big Healthy.
Unauthorized returns may be refused or returned to the sender at the customer’s expense.
7. Inspection of Returned Products
All returned products will be inspected upon receipt.
If the returned product does not meet the conditions outlined in this policy, the return may be rejected and the product may be sent back to the customer.
8. Refund Processing Time
Once a returned item has been received and approved, refunds are generally processed within 5–10 business days.
The time required for funds to appear in your account depends on your payment provider or financial institution.
9. Order Cancellation
Orders may be canceled only before they have been processed or shipped.
Once an order has entered processing or has been dispatched, cancellation may no longer be possible.
10. Refused Deliveries
If a customer refuses delivery or fails to collect the shipment, any refund may be reduced by:
- Outbound shipping charges.
- Return shipping costs.
- Customs duties.
- Handling fees.
- Any charges imposed by shipping carriers or customs authorities.
11. Customs & Import Restrictions
Customers are responsible for ensuring that the products ordered are permitted for import into their destination country.
Big Healthy is not responsible for delays, confiscation, refusal of entry, or destruction of products by customs authorities due to local laws or regulations.
Refunds will not be provided for products refused, confiscated, or destroyed by customs unless required by applicable law.
12. Force Majeure
Big Healthy shall not be liable for delays, losses, or inability to fulfill return or refund requests caused by circumstances beyond our reasonable control, including natural disasters, government actions, customs delays, transportation disruptions, or other force majeure events.
13. Contact Us
If you have any questions regarding returns or refunds, please contact our Customer Support team through the Contact page on our website.
Our team will review your request and respond as promptly as possible.