Privacy Policy
At Big Healthy (“we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or communicate with us.
By using our website, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you place an order, create an account, or contact us, we may collect:
- Full Name
- Email Address
- Phone Number
- Shipping Address
- Billing Address
- Payment Information (processed securely through third-party payment providers)
- Order History
Automatically Collected Information
When you browse our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Referral Source
- Pages Visited
- Time Spent on the Website
- Cookies and Similar Technologies
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Send order confirmations and shipping updates
- Improve our products and services
- Personalize your shopping experience
- Prevent fraud and unauthorized transactions
- Comply with legal obligations
- Send promotional emails (only where permitted by law or with your consent)
3. Payment Information
Big Healthy does not store your complete payment card details.
All payment transactions are securely processed through trusted third-party payment providers using encrypted connections.
4. Shipping Information
Your shipping information is shared only with shipping carriers and logistics providers necessary to deliver your order.
Customers purchasing internationally acknowledge that shipping information may be shared with customs authorities where legally required.
5. Cookies
Our website uses cookies and similar technologies to:
- Remember your preferences
- Improve website performance
- Analyze website traffic
- Enhance user experience
- Support marketing and advertising campaigns
You may disable cookies through your browser settings; however, some features of the website may not function properly.
6. Marketing Communications
With your permission, we may send newsletters, promotions, product announcements, and special offers.
You may unsubscribe at any time by clicking the unsubscribe link included in our emails.
7. Sharing Your Information
We do not sell your personal information.
We may share your information only with:
- Payment processors
- Shipping companies
- Technology service providers
- Marketing service providers
- Government authorities when legally required
- Professional advisers or legal representatives where necessary
All third parties are expected to protect your information appropriately.
8. International Data Transfers
Because Big Healthy serves customers in multiple countries, your information may be processed or stored in jurisdictions outside your country of residence.
By using our website, you consent to such transfers where permitted by applicable law.
9. Data Security
We implement appropriate technical and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of electronic transmission or storage is completely secure.
10. Data Retention
We retain your personal information only for as long as necessary to:
- Complete your orders
- Provide customer support
- Meet legal and tax obligations
- Resolve disputes
- Enforce our agreements
11. Your Rights
Depending on your location and applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict certain processing
- Object to marketing communications
- Request a copy of your personal data where applicable
Requests may be subject to identity verification and legal limitations.
12. Children’s Privacy
Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.
13. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those external websites.
14. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time.
Any changes become effective immediately upon posting the revised version on this page.
Your continued use of the website after updates constitutes acceptance of the revised Privacy Policy.
15. Contact Us
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us through the Contact page available on our website.
We will make reasonable efforts to respond to privacy-related inquiries promptly.