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Payment Policy

Payment Policy

At Big Healthy, we are committed to providing a secure, reliable, and convenient payment experience for our customers worldwide.

By placing an order on our website, you agree to the terms outlined in this Payment Policy.

1. Accepted Payment Methods

We accept secure online payments through our authorized payment gateway provider:

MyFatoorah Bahrain

Available payment methods may include, depending on your country and availability:

  • Credit Cards (Visa, Mastercard)
  • Debit Cards
  • Apple Pay (where supported)
  • Google Pay (where supported)
  • Local payment options supported by MyFatoorah
  • Other payment methods made available during checkout

The payment methods displayed at checkout may vary depending on your location and the services supported by MyFatoorah.

2. Payment Security

All payment transactions are securely processed through MyFatoorah Bahrain using industry-standard encryption and security protocols.

Big Healthy does not collect, store, or have access to your complete payment card information.

Sensitive payment information is handled directly by the payment gateway in accordance with applicable security standards.

3. Payment Authorization

By submitting your payment, you confirm that:

  • You are authorized to use the selected payment method.
  • The billing information provided is accurate and complete.
  • Sufficient funds or credit are available to complete the transaction.

We reserve the right to refuse or cancel any transaction that cannot be successfully authorized.

4. Currency

All prices are displayed in the currency selected or indicated during checkout.

If your payment card is issued in a different currency, your bank or card issuer may apply exchange rates, conversion fees, or additional charges.

Big Healthy is not responsible for currency conversion costs or banking fees imposed by your financial institution.

5. Order Confirmation

An order is considered confirmed only after:

  • Successful payment authorization.
  • Receipt of payment confirmation from MyFatoorah.
  • Acceptance of the order by Big Healthy.

An order confirmation email will be sent once your order has been successfully received.

6. Failed or Declined Payments

Payments may be declined for various reasons, including but not limited to:

  • Insufficient funds.
  • Incorrect payment information.
  • Card restrictions.
  • Bank security measures.
  • Technical issues with the payment provider.

If your payment is declined, no order will be processed until successful payment has been received.

7. Fraud Prevention

To protect our customers and our business, Big Healthy reserves the right to:

  • Verify customer identity.
  • Request additional information before processing an order.
  • Delay or cancel suspicious transactions.
  • Refuse orders that appear fraudulent or violate our Terms & Conditions.

8. Taxes and Additional Charges

Product prices may not include:

  • Import duties.
  • Customs charges.
  • VAT or sales taxes imposed by the destination country.
  • Other government fees.

International customers are responsible for paying any applicable taxes, customs duties, or import fees required by their local authorities.

9. Refunds

Approved refunds will be processed through the original payment method whenever possible.

Refund processing times may vary depending on:

  • MyFatoorah’s processing procedures.
  • Your card issuer.
  • Your financial institution.

Please refer to our Return & Refund Policy for detailed information regarding refund eligibility.

10. Pricing Errors

Although we make every effort to ensure accurate pricing, errors may occasionally occur.

If a product is listed with an incorrect price due to a technical or human error, Big Healthy reserves the right to cancel the order and issue a full refund if payment has already been received.

11. Chargebacks

Customers are encouraged to contact our Customer Support team before initiating a chargeback with their bank or card issuer.

Fraudulent or unjustified chargebacks may result in:

  • Suspension of future purchases.
  • Investigation of the transaction.
  • Legal action where permitted by applicable law.

12. Payment Gateway Availability

Big Healthy is not responsible for temporary interruptions, maintenance, or technical issues affecting the availability of MyFatoorah or other payment services beyond our control.

If a payment cannot be completed due to technical reasons, customers may retry the transaction once the service has been restored.

13. Changes to This Payment Policy

We reserve the right to update or modify this Payment Policy at any time.

Any revisions become effective immediately upon publication on this website.

14. Contact Us

If you have any questions regarding payments, billing, or payment processing, please contact our Customer Support team through the Contact page available on our website.

We will be pleased to assist you with any payment-related inquiries.