Cancellation Policy
At Big Healthy, we understand that customers may occasionally need to cancel an order. This Cancellation Policy explains when and how an order may be canceled.
By placing an order through our website, you agree to the terms outlined below.
1. Order Cancellation Before Processing
Customers may request to cancel an order before it has been processed or prepared for shipment.
If the cancellation request is approved, a full refund of the product purchase price will be issued using the original payment method.
2. Orders Already Processed
Once an order has entered the processing stage, packing stage, or has been transferred to one of our fulfillment centers, it may no longer be possible to cancel the order.
In such cases, customers should refer to our Return & Refund Policy.
3. Orders Already Shipped
Orders that have already been dispatched cannot be canceled.
If eligible, customers may request a return after receiving the order in accordance with our Return & Refund Policy.
4. Customized or Special Orders
Orders containing customized, special-order, or made-to-order products cannot be canceled once production or preparation has begun.
5. Cancellation by Big Healthy
We reserve the right to cancel any order at our sole discretion, including but not limited to the following situations:
- Product unavailability.
- Pricing or technical errors.
- Suspected fraudulent activity.
- Payment authorization failure.
- Violation of our Terms & Conditions.
- Shipping restrictions or legal limitations affecting the destination country.
If we cancel your order after payment has been received, you will receive a full refund of the amount paid for the unavailable or canceled items.
6. Refund Processing
Approved refunds resulting from order cancellations are generally processed within 5–10 business days.
The time required for the funds to appear in your account depends on your payment provider or financial institution.
7. Duplicate Orders
If you accidentally place duplicate orders, please contact our Customer Support team immediately.
We will make reasonable efforts to cancel the duplicate order before processing begins.
8. Incorrect Shipping Information
Orders cannot always be canceled due to incorrect shipping information once processing has started.
Customers are responsible for ensuring that all shipping details are accurate before completing the checkout process.
9. Promotional Orders
Orders placed during promotional campaigns, clearance events, or limited-time offers may be subject to special cancellation conditions.
Any such conditions will be clearly communicated at the time of purchase.
10. Contact Us
If you wish to request an order cancellation or have any questions regarding this policy, please contact our Customer Support team through the Contact page available on our website as soon as possible.
We recommend contacting us immediately after placing your order to maximize the likelihood that your cancellation request can be accommodated.